Patrons with Disabilities
The following information should answer your questions regarding accessibility at LOCKN’. If you have any additional questions, by all means contact us via email at: email@example.com.
LOCKN’ is a large site with various types of terrain including hills, sandy pathways, dirt roads, and grassy fields. Please plan accordingly as there are some distances to be covered to get to all of the areas and stages on the site, and as with any natural terrain, rain can impact the conditions.
The Access Tent is where guests with disabilities can come to get information and request services. It will be located within the Accessible Camping area. The Access Tent will be staffed throughout the festival hours, from gates open until gates close. This is also the designated area for recharging wheelchairs, scooters, and medical devices. Remember, guests use this power at their own risk. Lockn’ Music Festival is not responsible for any personal equipment.
All ADA patrons will follow the same directions as General Admission campers. These directions are in the festival guide under directions.
Accessible Camping and Parking
The entrance into all accessible camping and parking areas including, car camping, tent camping, RV camping, and day parking is gained with a ticket, and appropriate camping pass. All vehicles in ADA Camping or Parking must also have a current, state issued disabled license plate, hang tag or placard. The person to whom the placard is issued must be present. Spaces are not reserved; they are first-come, first-serve. Please be prepared to present your state issued disabled license plate, hang tag or placard, to festival staff upon your arrival.
We will be checking for proper credentials both at the gate and in our accessible camping and parking areas. If you do not need to be in accessible camping or parking please be respectful and camp in the appropriate area for you.
Accessible car camping, accessible tent only camping, and accessible RV camping are all located in the same area. Please read all the festival FAQS. It helps clarify the details to these areas.
Accessible Day Parking
ADA day parking will be located in the front of General Admission day parking area near the box office. Drive to the front of the day parking area and parking staff will park you accordingly.
Accessible Viewing Platform
Lockn’ Music Festival will provide an elevated Accessible Viewing Platform at both the Blue Ridge Bowl and the Main Stage. These viewing areas are for guests who use wheelchairs, have significant mobility disabilities, or who have difficulty standing for long periods of time. Staff will manage the viewing platform accordingly to make sure all patrons are comfortable during busy times. Platforms are available on a first-come, first-served basis. Please arrive early.
A golf cart shuttle will be available for patrons with mobility impairments. Golf carts travel to and from Accessible Camping to the ADA entrance of the venue, located near the Blue Ridge Bowl ADA viewing platform. Please note that ADA shuttles will no longer run inside the Venue. Rules and guidelines for golf cart transportation will be distributed on-site for patrons who require this service.
ADA Golf carts will operate during the following hours:
Thursday: 12:00 PM to 2:00 AM
Friday: 10:00 AM to 2:00 AM
Saturday: 10:00 AM to 2:00 AM
Sunday: 10:00 AM to 12:00 AM
There will be accessible porta-johns in the Accessible Camping area, and near all other restrooms.
Powered Mobility Devices
Guests with mobility disabilities are welcome to use motorized wheelchairs and three or four wheeled scooters at Lockn’ Music Festival. Guests may NOT use golf carts, all-terrain vehicles, two wheeled scooters or motorbikes, either in the venue itself, or in the parking and camping areas.
Prescriptions must have a prescription label. Photo ID must match the prescription label. For the safety of our staff please dispose of all medical waste/syringes in the proper receptacles in our medical tents. Guests needing a cool place to store their medicines can contact: firstname.lastname@example.org to make those arrangements.
Special Dietary Needs
If a patron has special medical dietary restrictions, a personal amount of food will be allowed in if accompanied by a doctor’s note. Please contact: email@example.com with any questions or concerns.
Please make your requests as early as possible, and no later than 4 weeks prior to Lockn’ Festival. Send request to: firstname.lastname@example.org
Additional Auxiliary Aids and Services
For any other requests or questions regarding auxiliary aids and/or services not covered in the paragraphs above, please email us at: email@example.com
Service Animals – Definition, Policies, and Procedures
Lockn’ welcomes and supports the rights and attendance of all persons with disabilities that rely on the special skills of a trained service animal. What we DO NOT support, nor will tolerate, are pets being misrepresented by their owners as service animals, when in fact they are not. So please, don’t do it. Leave your pet at home. We mean it.
Service Animal Definition:
A ‘service animal’ means “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks performed by a service animal must be directly related to the handler’s disability.”
Emotional support or comfort animals are not considered service animals under the ADA and therefore are not allowed at Lockn’.
Service Animal Policies:
For patrons with disabilities who wish to bring their legitimate service animal to Lockn’, we ask that you review and follow the policies outlined below:
- Service animals must be accompanied by the handler with the disability at all times.
- Service animals must be under the control and supervision of their handler at all times.
- Service animals are not permitted to be left in camp unattended under any circumstances.
- Handlers are required to be prepared for, and clean-up after, their animals at all times.
- We reserve the right to remove and/or refuse access to any service animal from the campgrounds or venues if that animal is deemed to be a health or safety threat to festival patrons, staff, or other service animals, or in violation of these policies.
- All service animals must be credentialed by the Lockn’ staff (see the procedures below).
Service Animal Procedures
All patrons with disabilities attending Lockn’ this year with a service animal will need to have that animal credentialed by Lockn’ staff before entering the main gate. This process will be performed quickly and respectfully by our Accessibility Staff.
What will you need to do? It’s easy. Once you arrive at Lockn’, come to the Access Tent in the front of the Accessible Camping area. Staff will speak with you, record your contact information, and provide a collar tag for your service animal. Then you are good to go! Security/Staff will be on the lookout this year for all animals to have a properly credentialed Lockn’ collar tag.
Remember, Service animals are allowed, all other dogs are not!